Services
What we do
Every engagement is built around your specific operation — not a generic playbook. Here's where we focus.
Operational Flow
Build a business that runs like clockwork.
Most coffee businesses lose time, money, and staff morale to operational friction — unclear workflows, poor bar layout, inconsistent training, and staffing models that don't scale. We audit your entire operation end-to-end and build systems that fix the root causes, not just the symptoms.
What's included
- Bar layout and workflow redesign
- Staffing models and scheduling frameworks
- Training systems and onboarding SOPs
- Waste reduction and throughput optimisation
- Opening and closing procedure documentation
Independent cafés, hotel cafés, multi-site operators, and franchisees experiencing growth pains or inconsistent service quality.
P&L Management
Turn your numbers into a roadmap.
A P&L that just reports what happened is a missed opportunity. We work with you to understand your margins at every level — product, labour, site — and build the financial discipline to make better decisions faster. Whether you're trying to break even, hit a target margin, or prepare for growth, we start with the numbers.
What's included
- Cost-of-goods analysis and benchmarking
- Labour cost modelling and scheduling alignment
- Menu engineering and pricing strategy
- Monthly P&L review frameworks
- Break-even and profitability scenario planning
Operators who feel like they're busy but not profitable, or who want to understand their numbers before expanding.
Franchise Consulting
Scale without losing what made you great.
Franchise systems live or die on the quality of their documentation, training, and support infrastructure. Having managed Gloria Jean's Coffees at a country level, Brice understands what it takes to build a franchise model that franchisees can actually execute — and that protects the brand at every location.
What's included
- Franchise operations manual development
- Franchisee onboarding and training design
- Quality and compliance audit frameworks
- Franchisee support and communication systems
- Territory planning and site selection criteria
Emerging franchise brands preparing to scale, and existing franchisors looking to tighten their systems and support.
Wholesale & Roaster Strategy
Build B2B revenue that actually sticks.
Wholesale is one of the most mismanaged revenue streams in the coffee industry — underpriced, under-supported, and treated as an afterthought. We help roasters and wholesalers build pricing structures, account management processes, and growth strategies that make wholesale a genuine competitive advantage.
What's included
- Wholesale pricing structure and margin analysis
- Account acquisition and retention frameworks
- Café partnership and support programmes
- Product range and packaging strategy
- Wholesale team structure and KPIs
Roasters and wholesalers looking to grow their B2B channel without sacrificing margin or service quality.
Staff Training & Development
Build the team that builds your business.
Your operation is only as good as the people running it. Great coffee businesses invest in their staff — not just at onboarding, but continuously. We design and deliver training programmes that build technical skill, service culture, and the kind of team confidence that reduces turnover and raises the bar across every shift.
What's included
- Barista skills and coffee knowledge programmes
- Customer service and hospitality training
- Supervisor and shift leader development
- Onboarding frameworks and training manuals
- Performance review and feedback systems
- Culture-building and team retention strategies
Cafés, hotel cafés, franchise groups, and hospitality operators who want to reduce staff turnover, improve service consistency, and build a team culture worth staying for.
How it works
A straightforward engagement process
Discovery call
A 30-minute conversation to understand your business, your challenges, and whether we're the right fit for each other. No pitch — just an honest conversation.
Scoping & proposal
Based on the discovery call, we put together a clear scope of work, timeline, and fee. No surprises, no retainer traps.
Engagement
We get to work. Depending on the engagement, this may involve site visits, data analysis, workshops, or ongoing advisory sessions.
Handover & support
Every engagement ends with clear documentation and a handover. We don't create dependency — we build capability.
Ready to talk?
Book a free 30-minute discovery call and let's find out if we're the right fit.